Abstract

Traditional dashboards count blocked attacks and closed tickets, leaving boards unconvinced that security protects revenue. This paper proposes a two-tier KPI stack: six executive indicators tracking protected value, resilience, recovery commitments, and third-party assurance, plus eleven operational metrics that monitor detection, response, remediation, and platform hygiene. Each KPI includes a formula, rationale, suggested targets, and canonical data sources so CISOs can run repeatable math that ties spend to loss avoidance.

Research Notes

• Anchors every executive KPI in business outcomes—expected loss avoided, availability of crown-jewel processes, and resilience scoring.
• Operational section covers MTTR/MTTD distributions, restore success rates, automation coverage, vulnerability flow, and team capacity signals.
• Emphasizes stable, annual KPI definitions while allowing weekly operational tuning, ensuring the board narrative stays consistent.
• Provides guidance on data pipelines (SIEM, SOAR, ITSM, CMDB, IAM) and governance requirements to keep formulas auditable.

Full Paper

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